General Terms & Conditions

1. Scope and definitions

1.1 These GTC apply to the customer’s visit to and to the processing and execution of the customer’s order in Blesq’s online shop.

1.2 The ‘customer’ is any person who visits this website or orders a product from it.

2. Products and services

2.1 Blesq’s products and services are aimed exclusively at adults.

2.2 The products on this website are Blesq’s own products, products bearing the Blesq trademark, or products produced by third parties.

2.3 Unless expressly specified otherwise, Blesq does not collaborate with any of the third-party providers that have products displayed on this website. In such cases, the intellectual property is owned by the third-party provider.

3. Orders and conclusion of contract

3.1 To place an order, the customer must provide their email address, first name, surname, address and date of birth.

3.2 The GTC shall be deemed to have been accepted on placement of an order. 

3.3 For orders placed via the online shop , the customer will be sent immediate confirmation by email in accordance with Art. 3 lit. s para 4 UWG (Federal Act on Unfair Competition). A contract between the customer and Blesq will come into effect only on receipt of this confirmation. Blesq reserves the right to refuse orders. The customer has no automatic right to place an order.

3.4 Orders that have already been confirmed cannot be changed by the customer. 

4. Availability and delivery

4.1 Not all products offered on this website are available immediately. The delivery time of a product is stated in its description. On placing an order, the customer accepts the delivery time.

4.2 In exceptional cases, it may not be possible to deliver a product despite confirmation of the order. Blesq reserves the right to cancel the order in such cases. The customer will be informed of the cancellation by email and there will be no subsequent delivery.  Any payment that has been made will be refunded. If several products are ordered and one or more cannot be delivered, the customer will not be entitled to cancel the purchase of the remaining products.

4.3 The shipments are insured and must be signed for on delivery. The shipping and insurance costs must be paid by the customer, who will be informed of the amount in advance by email.

4.4 Products can in principle be shipped abroad; however, the shipping and insurance costs must be agreed and paid in advance. The ordered product will be dispatched only after the goods have been paid for in full (including shipping and insurance costs). 

4.5 No claims may be exerted for non-delivery or late delivery. This shall not affect the provisions of Art. 4.2.

5. Prices and payment

5.1 The prices published on Blesq’s website apply when placing an order. All prices are shown in Swiss francs and include value added tax.

5.2 Products must be paid for in advance during the order process. Payment may be made by PayPal or with the credit cards accepted by Blesq. Any additional costs for a payment transaction must be borne by the customer.

6. Warranty and liability

6.1 Blesq guarantees the authenticity of all the listed products. Each product is new, unless specified otherwise.

6.2 The design and colour of a product may differ from those shown on the website, or a product may no longer be available in the desired design and colour. 

6.3 Blesq issues a guarantee certificate for each product and delivers it with the order.

6.4 The customer is obliged to check the delivery on receipt for signs of damage, otherwise the goods will be deemed to have been accepted in perfect condition by the customer. 

7. Returns

7.1 Goods must be returned within 14 days of receipt. If the customer wishes to return the goods, they must contact Blesq by email. 

7.2 If the goods are returned, the purchase price (excluding shipping costs) will be refunded by bank transfer.

7.3 Engraved, altered, worn, damaged or custom-made products cannot be returned.

8. Intellectual property/use

8.1 Blesq is the owner of all Blesq products (including design) displayed on this website.

8.2 The content displayed on the website may not be modified or reused in any form. It may be used or published, particularly on social media, only with the written permission of Blesq. In addition to the content of this website, this restriction also applies to links to other websites.

9. Liability for websites and links

9.1 The customer uses this website at their own risk. Neither Blesq nor a company affiliated with Blesq assumes any liability for the accuracy of the information published on this website. Although Blesq takes all necessary measures to ensure that the content is accurate, it cannot be held liable for any errors.

9.2 Blesq is not responsible for the content of third-party websites to which this website is linked, nor for products or services on third-party websites. Furthermore, Blesq assumes no liability for damage or loss arising from use of the links published on this website.

10. Place of jurisdiction

10.1 All disputes arising from or in connection with the content of this website and in relation to orders placed in the online shop are subject to Swiss law, under exclusion of the conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) and any other intergovernmental treaties shall not apply.  The place of jurisdiction is Zug, Switzerland.

11. Final provisions

11.1 If a part of these GTC proves to be invalid or unenforceable for any reason, this shall not affect the validity of the remaining provisions.

Privacy policy

1. Scope and miscellaneous

This privacy policy applies to any person (hereinafter referred to as ‘customer’) who visits Blesq’s website or places an order. Blesq is committed to treating customer data responsibly and in accordance with the provisions of Swiss data protection law.

2. Visiting the website

When a customer visits Blesq’s website, their data, such as the date, time, browser query and generally transmitted information about the operating system and browser, is stored temporarily in a log file. This data is used to enable the use of the website. It forms the basis for anonymous statistical analyses, so that trends can be identified that allow Blesq to improve its products and services accordingly. IP addresses are only analysed by Akreum SA in the event of an attack on Blesq‘s network infrastructure. Blesq uses Google Analytics, a web analysis service of Google Inc. Google Analytics uses ‘cookies’ to analyse website usage and to compile reports about website activity. 

Analysis services combined with cookies allow Blesq to determine how the website is used (e.g. which content is clicked on or how the content is used). To this end, a visual representation of usage data is recorded (session cams, heatmaps, form analysis). This data created by the analysis services is stored separately from any personal data collected. Cookies can be deactivated in the browser settings.

In addition, visitor action pixels of the social network Facebook are integrated on the Blesq website. This allows Akreum SA (Blesq) to track customer actions after they have seen or clicked an advertisement on Facebook, and to monitor the effectiveness of Facebook advertising for market research purposes. This data is stored by Facebook and is processed if necessary. Blesq has no control over this process. If the customer does not want to be included in this process, they should not log in to Facebook when visiting the website.

3. Security and liability

The protection of customer data is very important to Blesq. However, it is unable to guarantee complete security, as no internet data transmission is fully secure. Blesq assumes no liability for prohibited actions by third parties or for any resulting damage or loss.

4. Email enquiries

Customers are able to make online enquiries on Blesq’s website. To do so, they must provide their email address. They can provide additional information voluntarily (first name, surname, language, date of birth) that enables Blesq to offer them a more personalised service.

5. Confidentiality

The contact details provided by the customer when using individual services are required by Blesq for communication purposes. Blesq will never share a customer’s contact details with third parties, unless it is obliged to do so due to an administrative or court order. 

6. Changes to the privacy policy

Blesq reserves the right to change or update this privacy policy at any time without notice. Blesq therefore recommends that customers consult the privacy policy regularly when visiting the website.

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